At Valenza Eilas, we strive to deliver your orders safely and on time. Please review our shipping and handling policies below.
Processing Time
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or holidays.
- You will receive a notification email once your order has been shipped.
Shipping Methods & Delivery Times
We offer reliable shipping options to ensure your order reaches you safely:
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 7–15 business days | Most countries worldwide |
| Express Shipping | 3–7 business days | Fastest option, additional fees may apply |
Please note: Delivery times may vary depending on your location and local customs processing.
Shipping Fees
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free standard shipping may be available for orders over a certain amount.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- Use this number to track your package online.
Handling & Packaging
- We carefully package each order to prevent damage during transit.
- All items are checked for quality before shipping.
Customs, Duties & Taxes
- International orders may be subject to customs duties or import taxes in your country.
- These charges are the responsibility of the recipient.
- Please check with your local customs office for more information.
Lost or Damaged Items
- If your order is lost or damaged during shipping, please contact us immediately at support@valenzaeilas.com.
- We will work with the shipping carrier to resolve the issue promptly.