Return Policy

At ValenzaEilas.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process in line with Google Merchant Center requirements.

Return Period

You may return your item(s) within 7 days of delivery.

Eligibility

To be eligible for a return:

• Items must be unused, in original condition, and in original packaging.
• Proof of purchase or order number must be provided.
• Returns must be initiated within 7 days of receiving the item.

Non-Returnable Items

• Items that show signs of use or damage not caused by transit
• Products returned after the 7-day window

Return Process

To start a return, please contact us at support@valenzaeilas.com with your order number and reason for return. Our team will guide you through the process.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5–7 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or there was a mistake on our end.