At Valenza Eilas, your satisfaction is our top priority. Please read our refund policy carefully.

1. Eligibility for Refunds

You may request a refund if:

  • You received a damaged or defective item.
  • You received the wrong product.
  • Your order did not arrive within the estimated delivery time.

Note: Refunds are not available for change of mind or if the product has been used/damaged by the customer.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us at support@valenzaeilas.com within 7 days of receiving your order.
  2. Provide your order number and reason for refund.
  3. Attach photos of the damaged or incorrect item if applicable.

3. Refund Processing

  • Once your request is approved, your refund will be processed within 5–7 business days.
  • Refunds will be issued to the original payment method.
  • You will receive an email notification once your refund is complete.

4. Return Shipping

  • For eligible refunds, we may provide a prepaid shipping label for returning the item.
  • If a prepaid label is not provided, the customer may be responsible for return shipping costs.

5. Exchanges

  • If you want to exchange an item due to damage or wrong product, please contact us at support@valenzaeilas.com.
  • Exchanges are subject to stock availability.

6. Contact Us

If you have any questions regarding refunds or returns:

Thank you for shopping with Valenza Eilas. We are committed to providing high-quality products and excellent customer service.

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