1. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure online payment methods. All transactions are safe and encrypted.

2. How long does it take to process my order?

Orders are typically processed within 1–3 business days after payment confirmation. You will receive a shipping notification once your order is on the way.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Use this number to track your package online.

4. Do you ship internationally?

Yes! We ship worldwide. Delivery times may vary depending on your location. Customs fees may apply in some countries.

5. Can I change or cancel my order?

Orders can be changed or canceled within 24 hours of placing them. After this period, we may have already processed your order, and changes may not be possible.

6. What is your return/refund policy?

We offer refunds or exchanges for damaged, defective, or incorrect items. Please contact support@valenzaeilas.com within 7 days of receiving your order.

7. How do I contact customer support?

For any questions or concerns, reach out to us at:

8. Do you offer gift cards?

Currently, we do not offer gift cards, but stay tuned for future updates!

9. How do I know if an item is in stock?

All available products are shown as in stock on the website. If an item is out of stock, it will be indicated on the product page.

10. Are your products genuine?

Yes! We ensure that all products sold on Valenza Eilas are authentic and high-quality.

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