Frequently Asked Questions (FAQ) – ValenzaEilas.com
1. What products do you sell?
We specialize in high-quality punching bags, including heavy bags, free-standing bags, speed bags, and other training gear for boxing, MMA, and fitness.
2. How long does shipping take?
We deliver within 7 to 14 business days after your order has been processed. You’ll receive a tracking number once your order ships.
3. Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders over $75. Orders under $75 will have shipping fees calculated at checkout.
4. How do I track my order?
After your order ships, we will email you a tracking number so you can monitor your delivery online.
5. Can I return an item?
Yes, we offer a 7-day return policy from the date of delivery. Items must be unused and in original packaging. See our Return Policy for details.
6. How do I request a return?
Email us at support@valenzaeilas.com.with your order number and reason for the return. We’ll guide you through the process.
7. Do you ship internationally?
Currently, we only ship within the United States.
8. Is my payment information secure?
Yes. All payments are processed through SSL-encrypted and trusted gateways like PayPal, Stripe, and major credit cards.
9. What if my item arrives damaged?
Please contact us within 48 hours of receiving your order at support@valenzaeilas.com. with photos, and we’ll arrange a replacement or refund.
10. Can I cancel or change my order?
If your order hasn’t shipped yet, we can usually cancel or update it. Contact us immediately at support@valenzaeilas.com.
11. What size punching bag should I buy?
It depends on your training goals and weight. Heavier bags (100–150 lbs) are ideal for power training, while lighter bags (60–80 lbs) are better for speed and beginners. Visit our Punching Bag Size Chart for help.
12. Do you offer bulk or wholesale pricing?
Yes, we do. If you’re interested in placing a bulk or wholesale order, please contact us at help@valenzaeilas.com for custom pricing.
13. Do your punching bags come filled or unfilled?
Most of our punching bags come pre-filled and ready for use. Specific product listings will clearly mention whether a bag is filled or not.
14. Do you offer installation accessories?
Some punching bags come with basic mounting hardware. Additional accessories like wall mounts, ceiling hooks, or stands are sold separately.
15. How can I contact customer support?
You can reach us by emailing help@valenzaeilas.com. We typically respond within 24 hours, Monday through Saturday.