Shipping Policy – ValenzaEilas.com
Effective Date: June 28, 2025
At ValenzaEilas.com, we aim to deliver your punching bag and training gear as quickly and safely as possible. Please review our shipping policy below:
1. Order Processing Time
- All orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Duration
- Estimated Delivery Time: 7 to 14 business days after dispatch.
- Delivery times may vary based on your location, weather, or courier availability.
3. Shipping Carriers
We partner with trusted shipping services such as UPS, USPS, FedEx, or other regional providers depending on your delivery area.
4. Shipping Charges
- Standard shipping is FREE on orders over $75 within the U.S.
- Orders under $75 will include a shipping fee calculated at checkout based on size and destination.
5. Order Tracking
Once your order ships, a tracking number will be sent to your email so you can monitor the delivery status.
Return Policy – ValenzaEilas.com
Your satisfaction matters to us. If you’re not completely happy with your purchase, we offer a 7-day return policy.
1. Eligibility
- Returns must be requested within 7 days of receiving your order.
- Items must be unused, in original packaging, and in sellable condition.
2. Return Process
- Email us at help@valenzaeilas.com with your order number and reason for return.
- We will respond with return instructions within 24–48 hours.
3. Return Shipping
- If the return is due to our error (wrong or defective item), we cover the return shipping.
- If it’s a regular return, the customer is responsible for return shipping costs.
4. Refunds
- Once we receive and inspect the item, refunds will be issued to the original payment method within 5–7 business days.
- Shipping charges are non-refundable.